Read through the Retro Paws Mobile MhK agreements and policies before booking so you know what to expect. We don’t want to put anyone in a position where they don’t know who their pet is with, or if they will be kept safe. Our top priority is to ensure your pet feels safe and secure while in our care - and after.
If at any time you have questions about a policy or agreement, give us a shout!
Know Your Agreements
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Medical
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Media Release
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Satisfaction
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Matting and Pests
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Arrival and Departure
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Payments
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Vaccinations
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Cancellations
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Difficult Situations
✳︎ Medical ✳︎ Media Release ✳︎ Satisfaction ✳︎ Matting and Pests ✳︎ Arrival and Departure ✳︎ Payments ✳︎ Vaccinations ✳︎ Cancellations ✳︎ Difficult Situations
Medical Emergency Agreement:
Should any animal in our care become ill or require medical attention, we reserve the right to administer first aid. If it is determined that we need to take your pet to the vet, we will contact you, the owner, for you to contact your vet and transport your pet. If the injury or illness is a direct result of grooming care, you will not be charged for that day's appointment. Any and all medical bills are the sole responsibility of you, the owner, and Retro Paws Mobile MhK, LLC will not reimburse for any medical treatment.
Satisfaction Policy:
Our goal is for your pet to come home with a great “do” and for you to be happy with your experience. If, for any reason, you are not completely satisfied with your experience, let us know immediately so we can try to rectify the situation at hand. If I don't know, I can't help - and I love to help!
Matting and Pests Agreement:
Our groomer reserves the right to add additional charges in relation to the groom itself in respect to matting or pests. If your pet has fleas or ticks, a medicated shampoo will be applied during the bath (this will be an additional charge). If your pet is matted, our groomer will attempt to contact you for the next steps. If no contact is made, the groomer will make a judgment call on how best to alleviate your pet’s matting with the least amount of discomfort for your dog. Fees will apply to accommodate the groomer’s time up to $1/minute of dematting. No more than 15 minutes of brushing will be performed for dematting. If your pet requires more than 15 minutes, you will be contacted and can make the decision to pay the amount due for the groom and complete the brushing at home or allow our groomer to shave the matted areas to alleviate your pets discomfort and pain.
Difficult Situations Policy:
If your dog shows the tendency to bite during grooming, we reserve the right to use a muzzle on the dog. If your dog is too high-strung, we may request that you speak with your vet regarding medication that may allow for a safe grooming experience. Should a dog bite any of the staff, the owner will be responsible for any medical bills that may result. Please let us know ahead of time of any of these possibilities. If your pet is especially uncooperative or threatening, we reserve the right to charge a special handling fee or refuse service entirely if the threat is imminent. You will always be contacted and notified of any of the above situations.
Payment Policy:
A 50% deposit on the estimated grooming price is required at time of booking the appointment with a credit or debit card via Paw Partner. Deposit can be negated with a credit or debit card being saved to your account for charging automatically at the end of each appointment. The remainder of the appointment cost is due prior to your pet being returned to your home. Our groomer will alert you of the final price via Paw Partner and/or text - and can be paid on Paw Partner directly. Gratuities are graciously accepted and always appreciated. Retro Paws reserves the right to charge the remainder of the appointment cost to the card on file upon completion of grooming.
Media Release Policy:
All pets groomed with Retro Paws Mobile MhK will have their photo taken while inside or directly outside of the van. No photos of your home or personal property will be taken without your express consent. Any and all photos taken of your pet will be available for Retro Paws to utilize in marketing and media for the purpose of business only. If at any point you wish your pet to not be posted, please let us know immediately - your safety is more important than a cute before and after.
Arrival and Departure Policy:
Our groomer will contact you the day-of your scheduled appointment to give a rough estimate of arrival time for your pet. If you are at home, please be available promptly at arrival to assist in your dog's safe transfer from home to van. If you are not home, please ensure a plan is in place for the groomer to enter your home to retrieve your dog. Similarly, have a plan for when the pet is completed and ready to go back into your home. If you are not home, let our groomer know where it is the safest to leave your pet prior to locking up and leaving.
Vaccination Policy:
All pets in our facility must be up to date on Rabies and Distemper. Bordetella and Influenza are suggested but not required. Proof of current/valid vaccinations given by a licensed veterinarian must be provided by the pet owner at time of appointment. If up to date vaccinations are not provided by such time, your appointment will be cancelled and your deposit is forfeited.
Cancellation Policy:
If for any reason you need to change or cancel your appointment, please give us at least 24-hour notice. In cases of same day cancellations or if the groomer is unable to access the dog for their appointment, your appointment will be cancelled and your deposit forfeited; if you do not have a deposit, a 50% charge will be automatically run on the card saved to your profile. Any unpaid debts are due prior to your next appointment.